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Tennessee Computer Science Foundations: 22

CodeHS Lessons

Research, identify, and describe the specific activities involved at each step of the troubleshooting process, including by not limited to:1) gather information from the user or operator and back up data, 2) verify the problem exists, 3) isolate the cause of the problem and generate alternative solutions, 4) plan a solution and resolve the problem, 5) verify that the problem was resolved and prevent a future occurrence, and 6) document findings, resolution, and preventative maintenance plan. Explain why it is important to document the process throughout.

3.1 Methodology
3.2 Support Practice
12.1 Methodology
12.2 Support Practice
8.1 Methodology
8.2 Support Practice
11.1 Methodology
11.2 Support Practice
11.1 Methodology
11.2 Support Practice
12.1 Methodology
12.2 Support Practice
5.1 Methodology
5.2 Support Practice
9.6 Prototype
9.7 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
7.5 Prototype
7.6 Test
6.5 Prototype
6.6 Test
6.5 Prototype
6.6 Test
9.5 Prototype
9.6 Test