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Advanced Cybersecurity

Lesson 4.1 Communication is Key!

Description

In this lesson, students explore what it means to be a cybersecurity professional. Students learn about a wide variety of cybersecurity careers, what each job entails, and what skills sets are needed to be successful. Students learn about the importance of communication and practice responding to a customer support call.


Objective

Students will be able to:

  • Explore skill sets and duties of multiple cybersecurity careers
  • Describe the skills involved in successful customer support
  • Utilize customer support and communication skills in a mock customer support call