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CA ISS: A7.1

  1. Frameworks
  2. California Information Support and Services Pathway

CodeHS Lessons

Recognize the scope of duties ICT support staff have and tiered levels of support.

Advanced Cybersecurity
Standard
4.2 Building a Knowledge Base

Georgia Introduction to Software Technology
Standard
6.2 Building a Knowledge Base

Georgia Introduction to Hardware Technology
Standard
6.1 IT Helpdesk
6.2 Working with Customers
6.3 Building a Knowledge Base
6.6 Compliance Laws
6.7 Asset Management

Nevada Cybersecurity 1
Standard
6.2 Building a Knowledge Base

South Carolina Fundamentals of Computing
Standard
23.2 Building a Knowledge Base

Virginia Cybersecurity Fundamentals
Standard
12.2 Building a Knowledge Base