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Fundamentals of Cybersecurity

Description

In this lesson, students explore what it means to be a cybersecurity professional. Students learn about a wide variety of cybersecurity careers, what each job entails, and what skills sets are needed to be successful. Students learn about the importance of communication and practice responding to a customer support call.

Objective

Students will be able to:

  • Explore skill sets and duties of multiple cybersecurity careers
  • Describe the skills involved in successful customer support
  • Utilize customer support and communication skills in a mock customer support call
Description

In this lesson, students are introduced to a systematic troubleshooting methodology through simulated IT support scenarios. Students will learn to identify problems, research solutions, test theories, and document the resolution process. By the end of the lesson, students will have applied this methodology to solve multiple IT issues.

Objective

Students will be able to:

  • Identify and articulate the steps involved in the troubleshooting process
  • Effectively communicate technical issues and solutions in a clear and concise manner
  • Develop and test hypotheses to resolve IT issues
  • Document the troubleshooting process and its outcome in a professional manner
Description

In this lesson, students continue to develop their customer service skills by writing a knowledge base article. Students will research a common network issue and create an article that effectively details the steps to resolve it. Students will also go through a peer review process as a way to practice giving and receiving feedback.

Objective

Students will be able to:

  • Explain the purpose of a knowledge base and describe the characteristics of an effective knowledge base article
  • Effectively provide instructions for how to troubleshoot a common network issue
Description

In this lesson, students learn about the planning and recording process of making an instructional video. Students will create their own video by first planning the topic and audience as well as writing a script and storyboard. Students will then learn how to record and edit their video.

Objective

Students will be able to:

  • Explain the role videos play in supporting customers and clients
  • Describe the characteristics of an effective instructional video
  • Develop a plan for an instructional video, including identifying the topic and audience, writing a script, and developing a storyboard
  • Record and edit an instructional video