In this lesson, students explore what it means to be a cybersecurity professional. Students learn about a wide variety of cybersecurity careers, what each job entails, and what skills sets are needed to be successful. Students learn about the importance of communication and practice responding to a customer support call.
Students will be able to:
In this lesson, students are introduced to a systematic troubleshooting methodology through simulated IT support scenarios. Students will learn to identify problems, research solutions, test theories, and document the resolution process. By the end of the lesson, students will have applied this methodology to solve multiple IT issues.
Students will be able to:
In this lesson, students continue to develop their customer service skills by writing a knowledge base article. Students will research a common network issue and create an article that effectively details the steps to resolve it. Students will also go through a peer review process as a way to practice giving and receiving feedback.
Students will be able to:
In this lesson, students learn about the planning and recording process of making an instructional video. Students will create their own video by first planning the topic and audience as well as writing a script and storyboard. Students will then learn how to record and edit their video.
Students will be able to:
