Project Description
Background
IT stands for “Information Technology”. IT jobs are positions in the fields of computer software, hardware, data storage/retrieval, cybersecurity, and computer support. Information Technology is a fast-growing industry that offers many high-paying jobs and career growth. It’s also one of the best fields to find remote work. In this project, students explore what it means to be a cybersecurity professional. Students learn about a wide variety of cybersecurity careers, what each job entails, and what skill sets are needed to be successful. Students learn about the importance of communication and practice responding to a customer support call.
Your Task
- Communication is Key!
- In this lesson, students explore what it means to be a cybersecurity professional. Students learn about a wide variety of cybersecurity careers, what each job entails, and what skill sets are needed to be successful. Students learn about the importance of communication and practice responding to a customer support call.
- Building a Knowledge Base
- In this lesson, students continue to develop their customer service skills by writing a knowledge base article. Students will research a common network issue and create an article that effectively details the steps to resolve it. Students will also go through a peer review process as a way to practice giving and receiving feedback.
- Star in a Video!
- In this lesson, students learn about the planning and recording process of making an instructional video. Students will create their own video by first planning the topic and audience as well as writing a script and storyboard. Students will then learn how to record and edit their videos.
